Full 25-point door and opener safety check with every visit - springs, cables, rollers, tracks, and your LiftMaster or Chamberlain opener included
You get a price before we start. It does not change when the truck arrives.
Before
After
Before
After
Before
AfterThe Servo Garage Doors Marietta Guarantee
We’ve repaired and installed over 18,000 garage doors across Marietta, Smyrna, Kennesaw, and East Cobb since 2015, and every single one closed with the same two things: a written price agreed before work started and a photo record of what we found and what we did. That’s what our guarantee is built on. Not a slogan. A paper trail. If something in that paper trail fails within 365 days, Marcus Deller and our Marietta technicians come back and make it right, no invoice, no argument, no fine print dance. The promise is simple because the documentation already exists.
We call it the 365-Day Done Right Promise, and it’s backed by The Haven Standard, a written operations code we’ve worked under since day one. Clause 1 is the price rule. Clause 4 is the photo rule. The Promise is what happens when both of those were followed and something still isn’t right. You call (470) 486-7771. A live person answers. We schedule the return. You’re not re-quoted for our mistake.
What’s Covered
- Workmanship on every repair and installation. If a repair we performed fails within 365 days due to our labor or our parts handling, we fix it at no charge. The spring, cable, opener board, or door panel is covered under this workmanship promise regardless of brand.
- Parts transparency before any money changes hands. You’ll see the failed part before you’re quoted a replacement. Clause 4 of The Haven Standard requires our technicians to photograph the exact broken component, show it to you, and explain what measured out of spec. You are never guessing whether a part actually needed replacing.
- A flat, written price before work begins. Clause 1 of The Haven Standard means no estimates, no ranges with fine print, no “the technician will let you know.” Your written scope and written price are delivered upfront, and that number does not move once work starts. Not even if the job gets harder once the panel is off.
- A documented photo record on every visit. You get before, during, and after photos of the door, the track, the springs, and any failed components. This record is yours to keep, and it’s what makes any future warranty conversation a five-minute phone call instead of a competing-story argument.
- Cleanup as part of the job, not an add-on. Old springs, snapped cables, opener packaging, worn rollers, and debris leave with our truck. Your garage floor doesn’t remember we were there.
- A named technician and an on-the-way text, not a window. When you schedule a repair, you’re told who is coming and when they’re en route. Our Marietta techs are background-checked and uniformed, and their truck is stocked for all eight major brands: LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor.
Our Satisfaction Promise
If you’re not satisfied with a completed repair or installation, the process is short. Call (470) 486-7771 and tell the live person on the line what you’re seeing. We open the photo record from your job, review the written scope, and identify what didn’t meet the Standard. Then we schedule a return visit, and Marcus Deller or a senior technician arrives to fix it. If a replacement part is needed due to a manufacturing defect or our installation error, the part is covered. If we simply didn’t get the balance or the travel right, we make it right on the spot.
There’s no satisfaction survey page, no third-party arbitration portal, and no form to fill out. You talk to someone who has your job record in front of them, and we do the work again until it’s right. That’s the whole system. It has worked through every Marietta neighborhood we serve, from Whitlock Avenue to the Franklin Road corridor, because it treats a callback as a re-do, not a dispute.
BeforeAfterLicensed & Insured Backing
A guarantee printed on a website doesn’t mean much if the company behind it isn’t licensed, insured, and stable. Servo Garage Doors Marietta is independently owned and operated under The Haven Standard. We hold our own state licensing and general liability insurance, and we’ve been serving Marietta and Cobb County continuously since 2015. That’s the real backstop behind the 365-Day Done Right Promise: a business with a physical local presence, its own credentials, and a paper trail on every job we’ve ever completed.
When a garage door spring snaps at 2 a.m. and your car is inside the garage, you’re not choosing a guarantee. You’re choosing who shows up. We show up licensed, insured, and documented. That combination is the only warranty that actually protects a homeowner. Words on a page are thin; the license, the insurance, the record-keeping, and ten years of Marietta repair history are what make ours hold weight.
What Our Guarantee Does Not Cover
We’d rather be direct about limits than surprise you later. Our 365-Day Done Right Promise covers our labor, our installation, and our parts handling. It does not override or extend a manufacturer’s own warranty on a new door or opener. If a manufacturer’s component fails inside its warranty window, we handle the claim for you and process the replacement part at no labor charge during that first year. After 365 days, you’re still welcome to call us: manufacturer warranties can extend several years, and we’ll do the legwork to get your part covered.
Routine maintenance is also outside the workmanship guarantee. Lubrication, spring balance checks, cable inspections, and opener adjustments are things we recommend annually, and we’ll happily quote you a written price for any maintenance visit. But a lubrication service in March doesn’t prevent a spring failure in December, and we won’t pretend otherwise. What it does is give you a photo record and a benchmark, which makes future diagnosis faster and fairer.
Frequently Asked Questions
Yes. If our labor was the problem, the fix is free within 365 days of the original job. You call (470) 486-7771, we pull your photo record and scope, and we schedule the visit. There is no deduction for age, no prorated labor chart, and no trap. The only condition is that the failure traces to our workmanship, which the documentation from your job makes easy to verify.
Because you should see evidence before you pay for a replacement. A broken torsion spring has a visible crack or gap, a worn cable shows fraying, a burned logic board shows scorching. We photograph it, show it to you, and the photo goes into your job record. Clause 4 of The Haven Standard exists so no homeowner in Marietta ever has to take a technician’s word on faith.
Bring it to us. We’ll give you a free second opinion on any written estimate from another company, no coupon required. If the other company’s scope is accurate and their price is fair, we’ll say so. If they missed something, we’ll tell you. Your job is quoted flat and in writing either way.
No. A workmanship guarantee is not a substitute for annual maintenance, and regular maintenance is the single best way to extend the life of your door. Marietta’s summer heat and pollen season are real factors: pollen grit works into roller bearings, heat cycles stress torsion springs. A yearly balance check and lubrication visit catches wear before it becomes a breakdown. We quote maintenance flat and in writing too.
No. You get a flat, written price and a written scope before any work starts. It is not an estimate, it is the price. If the technician discovers something unexpected once the panel is off, you’re shown the photo, told the issue, and given a new written price before anything additional happens. You approve it or you decline it. The original price for the original scope never moves. Call (470) 486-7771 for any service in Marietta and verify that for yourself.
Written by Marcus Deller, Owner at Servo Garage Doors Marietta, serving Marietta and surrounding Cobb County since 2015.